Viber Business Calls is a service that allows customers to make free calls to your organization’s call center or operators directly from the Viber app. In other words, when a conversation via chat requires it, communication can seamlessly transition from messaging to a voice call.
Instead of typing out long explanations, customers often prefer to speak directly and resolve their questions immediately. The ability to switch from chat to a call with a single tap makes the customer experience much more positive.
Calls are one of the most powerful channels for building trust.
A key advantage of Viber Business Calls is that customers can dial an international landline directly and for free from the Viber app. This makes it a standout solution in the messaging app market.
For example, imagine your flight is delayed, and you need to change the hotel reservation dates. If the hotel uses Viber Business Calls, you can call them directly from anywhere in the world via Viber.
From the hotel’s perspective, this demonstrates that they care about their customers, helping to build loyal clients. For customers, it creates a positive experience, encouraging them to choose the service again, recommend it to others, and spread positive word-of-mouth. In short, satisfied customers generate organic promotion through their experiences.
Using calls is more effective for offering additional products, explaining services, and influencing decision-making.
You can also integrate Viber Business Calls with your existing call center or VoIP system, allowing chat, bot, messages, and calls to operate on a single unified platform.
Advantages of Viber Business Calls:
- A “Call” button is added to your Viber Business account.
- You can connect a dedicated Viber number or your existing phone number.
- Integration with CallPro Voice service is possible.
- Customers can connect directly with an operator without leaving the Viber app.
- Calls from anywhere in the world are free for the customer.
Studies show that 91% of customers prefer to have the option to communicate with a brand via either call or message.
Viber Business Calls extends messaging solutions by giving customers the freedom to choose how they want to interact—whether by chatting or calling.
For more detailed information about this service, contact us here or call +976 7272-7070.
