CallPro Social
Bring all your communication channels together—SMS, WhatsApp, Messenger, Telegram, Viber—into one intelligent platform. Track KPIs, automate responses, maintain a consistent brand voice, and deliver faster, smarter customer service while optimizing costs and team productivity.
Centralized Hub
All communication channels, including Messenger, WhatsApp, Viber, Telegram, and SMS, are managed from a single, centralized dashboard, allowing seamless control without switching between apps.
Automation & AI Support
Built-in AI chatbots, templates, and workflows streamline routine processes, while analytics tools deliver real-time insights into team performance and engagement.
Smart Account & Team Management
Multiple agents can collaborate under one business account with defined roles, permissions, and activity tracking to ensure efficient and secure teamwork.
Marketing & Campaign Management
Businesses can run targeted messaging campaigns, promotions, and announcements across multiple channels simultaneously.
Possible Use Cases
Customer Support & Service
Enable real-time support across channels and web chat with unified inboxes, automation, and live agent handover.
Sales & Lead Management
Capture, qualify, and track leads from multiple channels, integrate with CRM, and send quotes or product details directly via chat.
Marketing & Engagement
Run targeted campaigns and personalized promotions through customers’ preferred messaging apps for higher engagement and conversion.
Notifications & Alerts
Send instant transactional updates, reminders, or service alerts through multiple channels for improved customer communication.
Customer Feedback & Surveys
Collect feedback or satisfaction scores via automated chat surveys to measure and enhance service quality.
Key benefits
+89%
Customer Retention
+67%
Customer Satisfaction (CSAT)
50-70%
Marketing Campaigns
-7.5%
Cost per Contact
Key challenges in social accounts
Channel management
Managing multiple logins and dashboards across WhatsApp, Messenger, Telegram, and Viber makes communication inefficient.
Limited Team Access
Hard to share one business account securely or track team performance in real time.
No Centralized View
Scattered conversation, no unified history or dashboard to manage and analyze customer interactions, leading to repeated questions and frustration.
Operational Overload
Managing disconnected tools increases costs and confusion, while constant platform switching slows responses and lowers productivity.
Inconsistent Customer Experience
Inconsistent communication styles and response times across channels make it hard to maintain a unified brand voice and service quality.
Limited Analytics and Reporting
Lack of a unified dashboard makes it difficult to track key metrics like response time or satisfaction, hindering performance evaluation and strategy optimization.
