Solutions to help you take care of your customers
A good customer experience affects the success of sales and the acquisition of loyal customers
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Awareness stage
When sending information about products and services to target customers by text message, it is easier to send multiple information together, such as contact numbers and links
Add a callback button to telemarketing or automated calls to help them get answers to their questions right away
By conducting activation using Viber advertising, users can easily deliver complex information such as product details, images, videos, links, etc
By combining CallPro Voice and Text services, users can create convenience by automatically delivering next-level information via SMS after each incoming call.
Consideration stage
Enable users to connect across multiple channels. For example: making it possible to make a direct call and chat with the user from the website, Facebook page; Messenger; Manage your social channels such as Instagram, Viber, WhatsApp, Telegram, etc. in one place and respond quickly to users
Use the CallPro Voice service to answer customer calls 24/7 without missing a beat, and preset answers to frequently asked questions from customers on the answering machine
Measure the results of your current active marketing campaigns by looking at reports such as the total number of calls, peak call times, and more.
Decision stage
Use CallPro Voice and Text services to automatically send messages while talking to a customer with one click. In this way, the customer's request can be quickly resolved in an easy way
Communication between experts and users with the help of CallPro Teams service, every expert can record every call with users, keep notes and monitor conversation recordings
Teamwork is important in customer service, so share necessary calls within your team or with colleagues to ensure customer satisfaction
Using the CallPro Voice service to collect feedback by voice mail and receive service quality surveys by text message is a great way to collect real data in an easy way.
Bonus how to create loyal customers
Connect your loyal customers directly to an expert with VIP customer recognition, queue-busting during busy calls, etc.
Increasing customer satisfaction by regularly delivering promotions, updates, and necessary reminders to regular customers through mass messaging and telemarketing services
By integrating with the CRM system used internally, you can see the past stories of the customer in one window and suggest next-level actions to the customer in advance.
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